REFUND & RETURN POLICY

Return & Refund Policy

At SYLOR, customer satisfaction is our priority.

30-Day Return Policy

You may request a return or exchange within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Gift cards
• Clearance or final-sale items
• Items showing signs of use or damage caused by the customer

Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery with photos of the issue.

We will arrange a replacement or refund where applicable.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

If you have not received your refund after this period, please contact your payment provider before contacting us.

Contact Us

For return or refund inquiries:

Email: rgpebvvwn392@outlook.com